Pencilled
Support
Answers to common questions, and how to reach us if you need more help.
How do I sign in?
Enter your email on the sign-in page. We'll send you a one-time link, valid for 15 minutes, no password needed. New accounts are created automatically the first time you sign in.
How do I share my booking page?
Once signed in, your unique booking link is shown at the top of your dashboard. Copy it and share it anywhere, guests who open it can see your real-time availability and book a time directly.
How do I connect Zoom?
From your dashboard's Settings section, click "Connect Zoom" and sign in to your Zoom account when prompted. Once connected, every new booking automatically gets a real Zoom meeting created for it, no manual link needed.
How do I disconnect Zoom?
Click "Disconnect" next to your Zoom connection status in Settings. Future bookings will use your manual meeting link field instead, if one is set. You can also revoke access directly from your Zoom account's App Marketplace settings.
How do guests cancel or reschedule?
Every booking confirmation email includes a "Manage or cancel this booking" link. Guests can use it to view their booking, cancel it, or pick a new available time, no account needed on their side.
Why can't I book a time that's coming up soon?
Organizers can set a minimum notice period (1 to 4 hours) required before a booking. This prevents last-minute bookings the organizer may not be able to prepare for.
Didn't find what you needed?
Email support@cloudsageai.com